Refund policy

We have a 14-day return policy, meaning you have 14 days from the date of receipt to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at miranelya@gmail.com ; . Please note that returns must be sent to the following address: miranelya@gmail.com

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent to us without a prior return request will not be accepted.

You can always contact us with any questions about returns at miranelyaL@gmail.com

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can assess the issue and rectify it.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), custom items (e.g. special orders or personalised items) and personal care items (e.g. cosmetics). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns of discounted items or gift cards.

Exchanges.
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of a new item.

European Union 14-day cooling-off period.

Notwithstanding the above, if the item is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any reason. As above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not your refund has been approved. If approved, you will receive an automatic refund using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If it has been more than 15 business days since we approved your return, please contact us at miranelyaL@gmail.com